Terms of Sales

Last update made on 01/01/2024

These general conditions aim to define the rights and obligations of the user in the context of the use of the website en.astro-chat-online.com (the Website) or other sites related to it under the brand AstroChat, as well as all the content (the Content) associated or listed on it.

All texts, images, and sounds used are the exclusive property of the Editor AstroChat. The site's editor can be contacted through the contact form.

Company publishing the site AstroChat: Fyvea Limited

Address:
Carlyle House, Lower Ground Floor, 235 Vauxhall Bridge Road,
SW1V 1EJ, LONDON

Hosting:
Host: Leaseweb
Company: Leaseweb
Web address: https://www.leaseweb.com/
Postal Address: Leaseweb Netherlands B.V.
Luttenbergweg 8
1101 EC Amsterdam

ARTICLE 1- ABOUT en.astro-chat-online.com

The website en.astro-chat-online.com belongs to Fyvea Limited.
ARTICLE 2- PURPOSE:

The site en.astro-chat-online.com offers entertainment content on personal development and divinatory arts and sciences themes, including astrology, numerology, tarot reading, and horoscopes. This site, through its content, does not claim to guarantee the occurrence of events mentioned in the emails (electronic mails) sent to readers. These have only a recreational, playful, or cultural purpose. This contract aims to define the terms and conditions under which the editor provides the reader with the content described above through a website. The mere use of the website en.astro-chat-online.com implies the user's unconditional acceptance of these general conditions. In case of non-compliance by a reader with the present general conditions of the site en.astro-chat-online.com, the editor reserves the right to deny access to its website. Any online content order on the site en.astro-chat-online.com implies the client's (hereinafter referred to as the client) unconditional acceptance of these general sales conditions, which he has previously read.

ARTICLE 3- WARNING:

The use of this site is exclusively reserved for persons of legal age in their country of residence, as well as the legal capacity to contract and use a website. The user must ensure the truthfulness and accuracy of the information provided. Access to the content of this site is subject to having direct or indirect internet access. The costs of telephone communications related to connecting to the Internet and the site remain the sole responsibility of the user. Acceptance of the following general conditions is subject solely to connection to this site. The user is informed that these general conditions of use of the site may be modified at any time, without prior notice or prior information. The new version will be available immediately after modification. Special conditions may complement these General Sales Conditions. The reader will be informed via the Website before any transaction. The reader is also informed of the possibility of modifying the URL of this page without prior notice. THE CONTENT PROVIDED ON THE WEBSITE IS PURELY RECREATIONAL, PLAYFUL, OR CULTURAL. UNDER NO CIRCUMSTANCES CAN THE PROVIDED CONTENT SUBSTITUTE FOR LEGAL, MEDICAL, OR PSYCHOLOGICAL ADVICE GIVEN BY A PROFESSIONAL. IF YOU SUFFER FROM A CHRONIC ILLNESS, MENTAL INSTABILITY, OR IF YOU ARE FACING PARTICULAR PROBLEMS (ESPECIALLY LEGAL OR JUDICIAL), PLEASE CONSULT A PROFESSIONAL ADAPTED TO YOUR ILLNESS, TROUBLE, OR PROBLEM AT YOUR EARLIEST CONVENIENCE.

ARTICLE 4. DESIGNATION OF CONTENT

The site en.astro-chat-online.com offers entertainment content on the themes of divinatory arts, including astrology, numerology, tarot reading, and horoscopes. The content offered by the site en.astro-chat-online.com is solely composed of texts delivered through electronic and dematerialized channels such as email (electronic mail) or digital downloading. The site en.astro-chat-online.com does not offer any advisory or service provision but only collections of texts, narratives on the themes of divinatory arts, including astrology, numerology, tarot reading, and horoscopes. The order of reading the texts and collections offered by the site en.astro-chat-online.com is different for each reader and based on their preferences. The characters, places, situations, and events mentioned in the texts delivered to users may be fictional and may not necessarily be related to existing or historical characters, places, situations, and events. Astro Chat Online and all characters involved in the content of the site and the emails sent are fictional characters. The photos used are illustrative images. The editor uses the brand and visuals of Astro Chat Online solely to promote its content on Divinatory Arts and Sciences.

All content on the site en.astro-chat-online.com meets the criteria defining an ebook (electronic book or ebook). The user's registration on the Website does not imply any obligation to purchase. The free reading offer provided by the Website to each user is without any commitment on their part. It is up to the user to decide whether he wishes to access paid readings offered later. Texts sold to the client are delivered by sending an email or a download link. Thus, the user acknowledges and accepts that the Editor reserves the right to modify, delete, add, or replace the content on this site at any time without any right or compensation of any kind. Regarding the delivery of ebooks purchased by the client, the Editor cannot be held responsible if emails or download links were blocked, especially by a spam filter or antivirus filter. It is the responsibility of the client, for example, to check the proper configuration of their computer or to ensure that the sender is in their list of accepted contacts.

ARTICLE 5- PAYMENT SECURITY

Paid content is clearly identifiable by the user since they must confirm each time that they are committed to paying the requested price. For each offer, the prices indicated are net for the client. The content on the Website or accessible from it is only available after payment by the user and validation of their payment by the editor. In the case of payment means sent by mail, processing may take several days and delay delivery accordingly. After selecting their text, the user will be offered several secure online payment methods as well as the financial and billing conditions for the product. Online payments are made through secure credit card payment modules. The Editor reserves the right, at any time, without prior communication to the user, to modify the prices of the content it publishes, as well as to add, delete, suspend, modify, or temporarily or permanently replace payment systems to optimize service quality.

ARTICLE 6. WARRANTIES

The user is informed that the content is provided as is and that the Editor assumes no responsibility for its duration, maintenance, or deletion. The Editor cannot be held responsible in case of non-registration of the order or user account. The user remains solely responsible for any damage to their computer or any data erasure resulting from the consultation or download of content offered by the site en.astro-chat-online.com.

ARTICLE 7. DELIVERY OF PRODUCTS AND SERVICES

The products and services offered after registration on the site en.astro-chat-online.com are packages containing credits.

These credits allow users to communicate with the psychics present on the site.

As soon as the products and services are available, the User is informed by an email summarizing their order.

If en.astro-chat-online.com were unable to deliver the ordered products and services, the User would be notified by email and would immediately receive a refund for any payment made for these products and services.

ARTICLE 8. REFUND

en.astro-chat-online.com offers a satisfied or refunded guarantee

 on the last Service or Product purchased.
You can get a refund within 30 days of purchase by going to the contact page accessible from this link. Write "Refund Request" along with the name of the Product or service for which you want a refund in the body of the message.
Our customer service will process the refund to the account linked to the credit card you used for payment or, failing that, by any other means at our disposal.
To benefit from this refund guarantee under optimal conditions, we draw your attention to the importance of providing complete and accurate information (your name, first name, and complete postal address).

ARTICLE 9. PROTECTION OF PERSONAL DATA

The Editor may retain the personal data of the client and/or the user that they have provided in the context of using the Website and/or the orders they have placed. By registering on the site en.astro-chat-online.com, and unless the user objects, they accept to receive offers from its partners. To unsubscribe, the user simply needs to click on the unsubscribe link in each of our emails or that of our partners.

ARTICLE 10 - ACCESSIBILITY

The Editor undertakes to make the best efforts to ensure permanent accessibility (7 days a week and 24 hours a day) to the content on the site, subject to necessary maintenance interventions, network failures, and the provisions of articles 8 and 9 of these general conditions.

ARTICLE 11. DIFFICULTIES OR IMPOSSIBILITIES OF CONNECTING TO THE WEBSITE

The Editor disclaims any responsibility for the user's inability to access the Website, especially due to maintenance operations or any event beyond its control. The company cannot guarantee the site's exemption from computer viruses or other anomalies beyond its control.

ARTICLE 12. FORCE MAJEURE

The Editor disclaims any responsibility for any failure to fulfill its contractual obligations in cases of force majeure or fortuitous events, including but not limited to war, disasters, fires, internal or external strikes, internal or external failures or breakdowns, and in general any event preventing the proper execution of orders. The Editor disclaims any responsibility for problems that may arise during secure transactions. This responsibility lies with the various organizations providing these services.

ARTICLE 13. COMMITMENTS

The user prohibits any transfer, whether free or paid, and any commercial or other use than that provided for in these general conditions of the content offered on the site en.astro-chat-online.com. The user refrains from using the site and content contrary to public order, laws, and good morals and/or likely to infringe the rights of third parties, users, and the company or its partners.

ARTICLE 14. EXCLUSION OF THE RIGHT OF WITHDRAWAL

In accordance with the jurisprudence on dematerialized cultural goods, the user is informed that the right of withdrawal can only be exercised if the download of the content of their ebook has not started. In all other cases, the user cannot claim any right of withdrawal.

ARTICLE 15. INTELLECTUAL PROPERTY PROTECTION

The entire content of the web pages (images, trademarks, logos, acronyms, software, texts, algorithms) and all the information presented by the Editor or its suppliers, advertisers are protected by intellectual property and trademark law. Any reproduction or use provided for by laws protecting intellectual property must be subject to the prior authorization of the Editor. Any unauthorized exploitation of all or part of the content of the Website and intellectual property rights may be subject to legal proceedings.

ARTICLE 16. INSTALLATION OF A COOKIE

The user is informed of the installation of a cookie. Most browsers allow the deletion or blocking of cookie installations. If the user decides to use these features of their browser, they will no longer have access to certain functions and personalized pages of the site.

ARTICLE 17. DURATION

These general conditions continue for an unlimited period, except for modification, deletion by the company.

ARTICLE 18. COMPETENT JURISDICTION

These general conditions are subject to the law of the country hosting the servers of the site en.astro-chat-online.com.